Incoming Calls Management Institute (ICMI)


Incoming Calls Management Institute (ICMI) offers the world's leading training programs and educational resources on call center management. ICMI is dedicated to fostering a new breed of call center professionals, individuals with the vision, expertise and commitment necessary to enable their organizations to thrive in an era of heightened customer expectations, expanding channels of contact and global competition.

Call Centers Europe



Call centers in Europe: many US companies have chosen France as their pan-European call-center location. As a branch of the French government, Invest in France Agency helps businesses establish call-centers in Europe, helping them invest

CCNG


Your Global Association For Customer Contact Management

International CallCenter Benchmarking Consortium


International Call Center Benchmarking Consortium (ICCBC™) is forming an association of call center professionals to compare operating performance and identify the best business practices.

Custumer Care Institute



The Customer Care Institute (CCI) is an international organization serving customer care professionals. We focus on customer care issues found in the Customer Service, Consumer Affairs, Telemarketing and Help Desk professions.