CMP Books


CMP Books now incorporates Telecom Books & R&D Books. We publish the largest selection of books covering telecommunications, the Internet, Computer Telephony, Call Centers, Networking, and Data Communications. Come in and browse through our shelves. You'll find information on the latest books on a wide range of computer telephony industry topics--and you can order these books on-line for your own library. Be sure to check back often to see what's new and notable in the fast-changing world of computer telephony

BOL - Bertelsmann Online


BOL (Bertelsmann online) is one of the UK's leading Internet entertainment and media stores. BOL was launched in March 1999, supplying every book in print in the UK (around 1.5 million titles). Music was added to the store at the end of November 1999 and there are now over 110,000 CD albums and singles on offer, complete with audio clips, radio and promotional downloads. DVD/video was launched in October 2000, with over 30,000 film titles, followed by computer games and software in November. The site's intuitive design and function make it easy to use and convenient. BOL provides a one-shop for book, music, film and computer games lovers - with competitive prices on all products, reviews, interviews, webcasts of gigs, live author chats, an Agony Aunt for kids' books, expert advice on which computer game to buy, audio and film clips, tickets, sheet music, ecards, magazines and loads more!

Andersen



Our founder, Arthur Andersen, was never interested in creating “just another accounting firm.” Since 1913, Andersen has been a leader in providing services that challenge clients to think differently. We believe our professional values mirror our clients' values. You need effective solutions, accurate answers and, most of all, honest responses. Improvement will not come by telling you what you want to hear. We believe simple, clear language is the fastest path to profit. We have helped the world’s greatest organizations realize their ambitions. When can we start on yours?

The Teleperformance CRM Grand Prix


The Teleperformance CRM Grand Prix (previously known as the Teleperformance Grand Prix) was created by Teleperformance, the multimedia contact centre division of SR.Teleperformance, in 1988. It measures the standards of service offered by companies over distance (telephone, e-mail and Web interactivity) and recognises those who set the benchmark. In order to judge the CRM Grand Prix, Teleperformance makes over 90,000 ‘mystery shopper’contacts tonearly 1,000 companies in approximately 30 countries. The Telepformance CRM Grand Prix is now a well established event and is closely followed by the CRM and contact centre industry, generating high-profile media coverage for the winners and interest in many key sectors of the business community.

KANA