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Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
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InFoco |
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Firm creates 500 call centre jobs
About 500 call centre jobs are being created in Glasgow by the company RHL. The Scottish Executive is offering a £1.8m grant to RHL to help support the project.
RHL is owned by entrepreneur and Rangers FC honorary chairman David Murray with an annual turnover of £46m.
Chief executive David Wallace said it was an 'exciting time' for the company and the recruitment drive would help it strengthen its market share. Mr Wallace welcomed the executive's Regional Selective Assistance grant and said it enabled RHL to develop at a 'significant pace'.
«The funding will allow us to strengthen our existing market proposition, create 500 jobs in Scotland in line with our new business strategy and help us to further develop our customer contact centre sites,» Mr Wallace said.
«In addition, the funding will help in the continuing development of our 2,500 staff as we create an industry leading employee Training Academy ».
RHL's clients include Sky, ScottishPower and the Student Loans Company.
Source: BBC News
2006-05-22
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Events |
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“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
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