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Customer Management World Asia 2006, 21-23 March, Singapore

Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas

3GSM World Congress, 13 - 16 February, Barcelona, Spain

ECCA Congress 2006, 27 February - 1 March, Austria

TELEXPO 2006, 7-10 March, Sao Paulo, Brazil




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InFoco

Nokia and Avaya tie up with Thailand’s AIS to offer industry-first enterprise fixed mobile convergence solution

Nokia announced a collaboration with Advanced Info Service (AIS), Thailand’s mobile communications network operator, and Avaya, to introduce the first phase of an Enterprise Fixed Mobile Convergence Solution that will enhance mobile office productivity and competitiveness.
 
The Enterprise Fixed Mobile Convergence (FMC) Solution available on mobile devices operating on S60 (formerly known as Series 60) platform and Symbian operating system, enables mobile workers to access the features and functions of office desk phones through an easy-to-use on-screen interface. Mobile workers can then be reached at a single business phone number regardless of their work location, thus allowing people to be easily reached and dramatically enhancing their productivity.

In the first phase, the Enterprise Fixed Mobile Convergence Solution is available through landline and GSM network connections. There are various Nokia devices running on S60 platform and Symbian operating system which are already available and can support the solution. In the second phase, which is expected to be implemented later this year, mobile enterprise users can also be connected through wireless LAN. In this phase, the solution will also be available on Nokia’s Enterprise Solution products, which will be launched later in Thai market, including the E60, E61 and E70. At present, Nokia and Avaya are working together to make the solution available on new Nokia devices operating on Series 80 platform.

Nokia, Avaya and AIS have also announced that they are jointly providing the service to their enterprise customers. This includes PTT Exploration and Production Plc (PTTEP), a petroleum exploration and production company based in Thailand. PTTEP is the first company to use the Enterprise FMC solution for its mobile workers.

Commenting on the cooperation, Mr. Somchai Lertsuthiwong, Vice President, Wireless Service Business, Advanced Info Service Plc., said: 'Based on our 2006 vision, the Enterprise Fixed Mobile Convergence Solution is a part of our policy to create and offer innovative industry convergence services for subscribers' maximum benefit and satisfaction. This can be device convergence, technology convergence or service and application convergence. Being the country’s leading mobile network operator, we are committed to offering the best and most reliable network services as well as being the first to bring new services and technology solutions to our subscribers. This is the first cooperation between three industry leaders – AIS in GSM network business, Nokia in the mobile device business and Avaya in the communications application and solution business, in offering an intuitive enterprise solution that helps increase enterprise communications efficiency using mobile and landline networks. With this solution, AIS’ enterprise customers will find it more convenience to communicate anywhere and anytime. AIS and our partners are committed to bringing new solutions to our custom ers.'

Mr. Bob McDougall, Managing Director, Customers and Market Operations, Nokia (Thailand) Ltd., added that  'This cooperation will enable Thai enterprises to be transformed into a mobile office, enabling them to easily connect people and increase productivity and profitability with this intuitive solution. Nokia’s wide range of user-friendly products with Symbian operating system and S60 platform is already available and ready to help enterprises increase competitiveness and enjoy true mobility in the dynamic business world. At the same time, Nokia can achieve our business goals of maintaining our market and technology leadership as well as enhancing our brand preference among enterprise users.'

2006-02-14




Product
Sabio implements Witness Systems voice recording solution for Elsevier - 2007-02-26 17:14:35

Bluetooth® wireless technology surpasses one billion devices - 2007-02-26 16:11:55

Genesys Announces Customer Interaction Management Platform Version 7.5 - 2007-02-26 14:49:30

Genesys honoured with Market Leadership Award `Hat Trick` - 2007-02-26 13:52:57

Talisma launches Talisma Answer - 2006-11-16 10:18:54

Call centre queues are getting longer
New research shows callers can wait for up to 30 minutes at busy periods
- 2006-10-05 09:37:49

Ericsson acquires assets of Finnish software company Distocraft - 2006-09-01 17:28:30

SC First Bank goes live with latest BT voice trading technology in Seoul - 2006-08-21 09:56:14

Vodafone NZ releases financial results for the year - 2006-08-14 10:49:14

European Home Retail plc selects Sabio to design and implement major contact centre - 2006-08-08 11:35:50

EIB Loan to Telefonica for Mobile Phones in Peru - 2006-07-13 16:27:49

New Contact Centre drives service improvements at South Hams District Council - 2006-07-10 11:23:08

SMES: "Overall value for money" is what counts - 2006-07-07 11:27:55

Ericsson and Telenor sign global microwave transmission agreement - 2006-07-03 15:20:34

Offshoring undermines job security but not motivation - 2006-06-23 09:31:04

Yankee Group reveals big barriers to the adoption of Mobile Value-Added Services - 2006-06-16 11:12:50

Offshoring Contact Centers: Identifying Locations
How To Compare And Select A Site That Best Suits Your Customer Base
A Forrester Research Report
- 2006-05-25 09:24:51

2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006 - 2006-05-10 15:35:34

Nokia powers Eurotel`s HSDPA network in the Czech Republic - 2006-04-12 11:52:35

Ericsson to build 3G core and transmission network for Vodafone in the Czech Republic - 2006-04-03 08:46:45

Bharti, Nortel Sign Managed Services Agreement for Contact Center Technology - 2006-03-27 16:08:26

RCN renews billing and customer care contract with Convergys - 2006-03-21 14:51:00

BT makes VoIP easy for Carriers and Resellers in Germany - 2006-03-13 10:32:44

FC Barcelona installs Genesys Express Multimedia Solution - 2006-03-07 08:28:50

Nokia and Avaya tie up with Thailand’s AIS to offer industry-first enterprise fixed mobile convergence solution - 2006-02-14 08:15:15

Company
Sabio and Corizon seminar to show how contact centres can cut agent talk time, reduce agent training times and improve first call resolution - 2007-02-26 17:31:24

Company announces sales promotion of the agent desktop solution for Aspect Spectrum ACD users - 2007-02-26 12:07:35

Avaya leads worldwide enterprise IP telephony market in shipments and revenues - says Synergy Research Group - 2006-11-16 10:58:50

Maroc Connect selects Alcatel for Euro 25 million phase one contract for fixed next-generation network - 2006-10-05 09:21:08

Alcatel wants to acquire Nortel`s UMTS radio access business - 2006-09-01 17:17:41

Nokia and Siemens announce business unit and regional leaders for Nokia Siemens Networks - 2006-08-25 14:20:19

Nokia wins a global contract from Telenor for its cellular transmission solutions - 2006-08-21 10:25:29

Ericsson and Polkomtel sign managed services contract to build 2G/3G network in Poland - 2006-08-14 11:18:42

Microsoft`s Expanding VoIP Initiatives Disrupt Existing Market Models - 2006-08-08 09:40:33

BT to optimise application performance with new service - 2006-07-13 16:40:16

Portugal Selects Motorola for Secure Nationwide TETRA System - 2006-07-07 11:47:23

KTF Launches Nationwide Ultra-High Speed Wireless Network with LG-Nortel - 2006-07-03 15:00:08

Call Center operates across boundaries with Wicom technology - 2006-06-16 13:37:04

Telefónica posts 40% increase in 1Q06 net profit - 2006-05-24 14:44:17

Linksys Ships Its First Wireless-G IP Phones - 2006-05-19 16:03:01

Cisco Provides Core Network Infrastructure for World`s Largest Multinational Military Exercise - 2006-05-15 15:38:55

Nice Systems announces Q1 2006 results - 2006-05-10 15:21:25

Aspect Software acquires SophistiCom - 2006-04-12 11:29:37

Alcatel and Lucent to merge - 2006-04-03 09:10:21

Excel and Booktrout change company name - 2006-03-21 14:13:43

Netcentrex and France Telecom reach a total of 1 million residential VoIP lines in 2005 across 5 European countries - 2006-03-13 10:46:14

Witness Systems heightens investment in Indian Market - 2006-03-07 08:31:24

Salisbury District Council improves quality of service to rural areas with investment in virtual contact centre - 2006-02-14 08:53:18

Aspect Software Receives Growth Strategy Leadership Award from Frost & Sullivan - 2006-02-09 12:30:28

BT to provide Microsoft with global call routing solution - 2006-01-30 11:14:28

Person
Aspect Software adherence to industry standards streamlines Open Call - 2007-02-27 10:21:52

Aspect Software announced positive momentum in third quarter - 2006-11-16 11:38:32

Garry McGuire to Retire as Avaya CFO - 2006-10-05 09:28:21

Aspect software announces general availability of Aspect EnterpriseContact Server 6,2 - 2006-09-01 14:33:13

Antonio Anguita named head of the new France Telecom Home line of business - 2006-08-14 11:48:27

Nokia to acquire Loudeye and launch a comprehensive mobile music experience - 2006-08-08 11:01:33

Telbios selects Alcatel solution to deliver innovative residential telemedicine services - 2006-07-14 16:05:49

Web Savvy Brits Making £341 Each Online A Year - 2006-07-07 11:41:29

O2 UK and Intervoice Extend Relationship - 2006-06-16 14:17:01

John Buchanan to be Deputy Chairman of Vodafone - 2006-05-25 08:38:51

Jochen Eickholt named CEO of Siemens Home and Office Communication Devices - 2006-05-19 16:22:14

IDC analyzes ATCA Adoption in the Telecommunications Industry - 2006-05-15 15:45:54

Alcatel wins contract to provide the Madrid-Segovia high speed line in Spain with signaling and communications - 2006-05-10 15:11:10

Alcatel becomes supplier of IPTV solution for T-Com in Slovakia - 2006-04-12 12:06:57

Attila Vitai: new CEO of Vodafone operations in Turkey - 2006-04-03 10:27:48

VoiceObjects Names Beatriz V. Infante New CEO - 2006-03-27 16:46:31

Deutsche Telekom Partners With Microsoft to Launch IPTV Services - 2006-03-21 15:39:14

Ericsson to supply Managed Services to Acea for Automatic Meter Reading - 2006-03-13 11:09:21

ASC adds email response management to its quality monitoring solution - 2006-03-07 08:33:08

XIT Wireless selects Alcatel NGN solution to enhance its mobile network in Texas - 2006-02-14 09:54:58

Verint Announces Acquisition of UK-Based CM Insight - 2006-02-09 12:42:06

Aspect Software`s Jim Foy Named CEO of the Year by Frost & Sullivan - 2006-02-01 16:55:28

CosmoCom appoints Wolfhart Krischke Managing Director - 2006-01-30 11:31:59

Dennis Carey joins Nortel to accelerate business transformation - 2006-01-23 09:38:29

Vodafone Group Plc announces that Matthew Kirk has been appointed as Director of External Relationships. - 2006-01-13 11:44:55

Project
Jacada announces joint marketing agreement with Avaya - 2007-02-26 15:44:02

80 per cent of UK contact centres identify agent productivity as `a major issue` - 2007-02-26 14:17:58

SMEs must confront IT challenges to compete - 2006-11-16 11:50:53

Nokia and Orange enter software platform collaboration - 2006-10-05 09:13:47

Ericsson and Warid Telecom sign managed services contract in Bangladesh - 2006-08-21 10:31:13

Channel Surfing: How to Sell Wireless Solutions to SMBs - 2006-08-14 14:43:23

UK Utility Provider selects Verint ULTRA - 2006-08-08 09:13:23

Verint Announces Acquisition of Mercom Systems - 2006-07-14 16:35:31

NICE Completes Acquisition of IEX Corporation - 2006-07-07 14:02:32

Nortel Introduces Communications Solutions for Small and Medium Businesses - 2006-06-16 14:29:19

Balkans shedding past troubles as telecom market attracts investors - 2006-05-24 15:15:21

Jacada has a new President - 2006-05-22 11:53:09

Verint Expands Nextiva Solution with New Intelligent IP Cameras Bringing Integrated Video Analytics to the Network Edge - 2006-04-12 12:21:50

Czech IT Market Passes $3 Billion in 2005, says IDC - 2006-04-03 09:01:31

Wells Fargo Enhances Security across 4000 Branch Locations with Verint Networked Video Solution; Solution Enables Major US Bank to Effectively Protect Vital Banking Operations - 2006-03-21 14:41:20

Foundry Networks and Mitel Expand Partnership with Advanced Open VoIP Solutions - 2006-03-13 11:02:38

BT and Alcatel sign 21st Century Network contract - 2006-03-06 15:23:25

Garlands opens second phase of Contact Centre Village - 2006-02-14 09:30:43

IPVoice Meeting 2006 , 7-9 February, Portugal - 2006-02-09 11:27:47

Altitude Powers the Outsourced Contact Centre for BMW in the Middle East - 2006-01-30 13:08:35

Pacific Crossing chooses Lucent to manage undersea communications link between US and Japan - 2006-01-23 09:27:59

Atlanta`s international airport turns to cisco for new communications infrastructure - 2006-01-11 09:58:50

IPVoice Meeting 2006 , 7-9 February, Portugal - 2006-01-02 13:22:52

Ericsson provides IP based network and IP Service Management to Telesur in Latin America - 2005-12-26 15:00:31

Zhejiang Telecom selects Alcatel to upgrade its customer service centre - 2005-12-20 09:15:31

Opinion
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55

November Column
What is the real value of your products? - by Lior Arussy
- 2006-11-16 10:33:10

Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06

Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58

Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32

Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38

2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01

Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43

The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28

How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33

Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43

QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25

Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48

Delighting Customers One Clip At A Time - 2005-10-04 13:57:18

Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37

The European market opportunity for outsourcing - 2005-09-05 09:56:26

Focus: Customer by Lior Arussy

Decisions at The Moment of Truth
- 2005-08-25 17:03:12

Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47

Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50

A Question Of Execution - 2005-07-04 18:59:01

Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20

MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31

Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34

Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45

Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31



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3GSM World Congress, 13 - 16 January, Barcelona, Spain



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