

| |
Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
|
|
|
 |
InFoco |
 |
|
Ericsson and Hutchison Telecom Hong Kong signed managed services contract
Ericsson and Hutchison Telecommunications have entered into a managed services agreement. Under the agreement, Ericsson is responsible for the management of telecom applications development and most of the back-end business support systems for Hutchison Telecom Hong Kong.
Peter Wong, Chief Executive Officer, Hutchison Telecom Hong Kong,says 'By entering into this managed services partnership with Ericsson for the management of our telecom applications development in Hong Kong, we can now focus even more on our business of providing a convergence of communications, entertainment and information services to our customers. The partnership also further strengthens our market leadership on the development of 3G services in Hong Kong .'
Johan Adler, President, Ericsson Hong Kong underlines that dynamic and innovative operators such as Hutchison enter managed services partnerships in order to strengthen their focus on the consumers. 'With this managed services contract we provide our extensive management expertise for Hutchison Telecom Hong Kong and also allow them to focus more on consumer services and quality. '
This is the first managed services agreement Ericsson ever signed in Greater China. The new alliance demonstrates our commitment in the region and also optimizes our organizational structure to support continual growth in the managed services area in Hong Kong and Mainland China.
This Ericsson's fifth managed services contract with the Hutchison Whampoa Group, adding Hong Kong to the successful joint operations in Australia, Italy, Scandinavia and UK.
2006-02-09
|
Product
Company 
Person 
Project 
Opinion 
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55
November Column What is the real value of your products? - by Lior Arussy - 2006-11-16 10:33:10
Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06
Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58
Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32
Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38
2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01
Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43
The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28
How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33
Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43
QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25
Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48
Delighting Customers One Clip At A Time - 2005-10-04 13:57:18
Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37
The European market opportunity for outsourcing - 2005-09-05 09:56:26
Focus: Customer by Lior Arussy
Decisions at The Moment of Truth - 2005-08-25 17:03:12
Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47
Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50
A Question Of Execution - 2005-07-04 18:59:01
Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20
MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31
Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34
Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45
Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31
|
|
|
|
|

Events |
|
“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
|
Search Google:
|