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 Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
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InFoco |
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Alcatel develops new CRM connector to provide next generation intelligent contact centers
 Alcatel today announced the availability of a new software connector that fully integrates Alcatel Contact Center Solutions with the Pivotal CRM Software suite. The connector was developed by Alcatel in collaboration with Pivotal, a provider of Customer Relationship Management (CRM) software for mid-sized enterprises. It is based on the Alcatel OmniGenesys, a combination of an interface –the Alcatel RSI-consisted of the Alcatel OmniPCX Enterprise IP communication server and the technology from Genesys.
The joint Alcatel/Pivotal connector extends the Alcatel OmniPCX Enterprise solution and allows both companies to enhance their presence in Europe, Middle East and Africa (EMEA).The two companies had previously released a joint connector developed for the Alcatel OmniTouch contact center.
2004-04-06
Product
Company
Person
Project
Opinion
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55
November Column
What is the real value of your products? - by Lior Arussy - 2006-11-16 10:33:10
Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06
Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58
Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32
Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38
2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01
Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43
The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28
How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33
Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43
QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25
Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48
Delighting Customers One Clip At A Time - 2005-10-04 13:57:18
Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37
The European market opportunity for outsourcing - 2005-09-05 09:56:26
Focus: Customer by Lior Arussy
Decisions at The Moment of Truth - 2005-08-25 17:03:12
Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47
Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50
A Question Of Execution - 2005-07-04 18:59:01
Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20
MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31
Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34
Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45
Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31
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 Events |
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“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
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