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Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
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InFoco |
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Organisations to use BPM for compliance and process management, says META Group
META Group announced the availability of its newest METAspectrumSM In Depth report, covering the business performance management (BPM) market. This market offers an integrated solution approach consisting of web-based analytical applications providing key performance indicators (KPIs) that can be tiered and distributed within the enterprise, business plans that are intended to achieve KPI values and actual reporting and forecasting linked to KPIs.
According to the market analysts, as the market becomes more demanding, there will be consolidation of requirements around management and financial reporting (including regulatory consolidations). A key driver in this consolidation is regulatory compliance/corporate governance, as firms seek to improve visibility and internal accountability. Robust BPM solutions should be considered for both internal performance management initiatives and support of visibility/transparency requirements for regulatory compliance (e.g., Sarbanes-Oxley ).
'Although the BPM market grew at least 10%-15% in 2003 to approximately $1.1B, this was primarily from more penetration of planning/budgeting solutions and replacements of reporting platforms, not from compliance-driven sales,' said John Van Decker, vice president with META Group's Technology Research Services and lead author of the report. 'This will change by 3Q04, as firms seek to optimize internal financial processes to support compliance. During 2004, BPM will grow 15%-20% as firms utilize BPM for both compliance activities and internal process management.'
”The best approach for a BPM initiative is to evaluate integrated suites from business intelligence vendors, financial analytic vendors, and ERP vendors. Many BPM vendors have application linkages to numerous ERP suites, because they must be ERP-agnostic to play in this space. When evaluating solutions, firms must consider the following criteria: financial reporting, financial consolidation, localization, ERP integration, support for dynamic planning/budgeting, business modeling, visibility through dashboards/scorecards, distributed access via portals, usability, and technical architecture”.
2004-04-06
Product
Company 
Person 
Project 
Opinion 
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55
November Column What is the real value of your products? - by Lior Arussy - 2006-11-16 10:33:10
Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06
Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58
Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32
Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38
2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01
Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43
The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28
How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33
Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43
QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25
Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48
Delighting Customers One Clip At A Time - 2005-10-04 13:57:18
Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37
The European market opportunity for outsourcing - 2005-09-05 09:56:26
Focus: Customer by Lior Arussy
Decisions at The Moment of Truth - 2005-08-25 17:03:12
Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47
Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50
A Question Of Execution - 2005-07-04 18:59:01
Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20
MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31
Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34
Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45
Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31
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Events |
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“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
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