

| |
Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
|
|
|
 |
InFoco |
 |
|
Siemens Business Services reinforces BPO and HR services
Siemens Business Services reinforces its activities in the Business Process Outsourcing (BPO) and HR Services market. In order to gain access to experts in HR services as well as business and process change management, Siemens Business Services will be working in close collaboration with PricewaterhouseCoopers Human Resource Services and Alexander Mann Solutions.
The BPO market has an estimated overall market volume of 122 billion euros (2003) and is expected to grow annually by ten percent from 2003 to 2007. The HR Outsourcing market is the largest BPO segment.
Paul A. Stodden, group president, Siemens Business Services explains , “Organisations often face the challenge of controlling fragmented HR processes across business units and countries with non-standardised technology. Our solutions and services help these companies to strategically reposition HR by redesigning the function. We also provide the option to outsource individual HR processes such as payroll or recruitment, or even the complete HR function, enabling customers to focus on their core business strengths.”
The initial focus for the solutions and services will be in the UK and Germany with expansion across mainland Europe expected to quickly follow.
2004-04-01
Product
Company 
Person 
Project 
Opinion 
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55
November Column What is the real value of your products? - by Lior Arussy - 2006-11-16 10:33:10
Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06
Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58
Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32
Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38
2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01
Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43
The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28
How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33
Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43
QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25
Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48
Delighting Customers One Clip At A Time - 2005-10-04 13:57:18
Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37
The European market opportunity for outsourcing - 2005-09-05 09:56:26
Focus: Customer by Lior Arussy
Decisions at The Moment of Truth - 2005-08-25 17:03:12
Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47
Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50
A Question Of Execution - 2005-07-04 18:59:01
Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20
MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31
Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34
Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45
Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31
|
|
|
|
|

Events |
|
“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
|
Search Google:
|