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 Customer Management World Asia 2006, 21-23 March, Singapore
Consumer Communications and Networking (CCN) Conference, 8-10 January, Las Vegas
3GSM World Congress, 13 - 16 February, Barcelona, Spain
ECCA Congress 2006, 27 February - 1 March, Austria
TELEXPO 2006, 7-10 March, Sao Paulo, Brazil
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InFoco |
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Sabio implements Witness Systems voice recording solution for Elsevier
 Sabio, the innovative contact centre services and solutions company, has announced the implementation of a Witness Systems call recording solution at the 70-seat UK customer order site of Elsevier - a world-leading publisher of scientific, technical and medical information products and services and part of Reed Elsevier Group plc. 
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Sabio and Corizon seminar to show how contact centres can cut agent talk time, reduce agent training times and improve first call resolution
 Sabio, the innovative contact centre services and solutions company, and its technology partner Corizon, are hosting a ‘Detox Your Desktop’ seminar to show how detoxing the agent’s PC desktop can help contact centres to dramatically cut agent talk time per call, reduce their initial training requirements and help improve first call resolution.
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Aspect Software adherence to industry standards streamlines Open Call
 Aspect Software, Inc., the world's largest company solely focused on the contact centre, today announced that Aspect(r) Customer Self Service(tm) 7.2, the newest version of its voice portal platform, has received formal certification for deploying Open Call Steering(tm) functionality from Aspect Alliance Partner, Nuance Communications, a leading provider of speech and imaging solutions.
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Jacada announces joint marketing agreement with Avaya
 Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimisation solutions for customer service operations, today announced it has signed a joint marketing agreement with Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. Under the terms of the agreement, Avaya Consulting and Systems Integration and Jacada will jointly market and deliver Jacada customer service solutions globally.
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The Only Question You Should Ask Yourself
 'What would you do if I could provide you with a new business model that would allow you to meet all of your financial goals without ever needing to deal with a single customer? Would you still be attending this presentation, looking for ways to excite and delight your customers?” These are the questions that I recently posed to attendees at a customer experience management conference. The response to these questions was total silence as I could see chief executive officers, VPs of customer service and other customer-focused professionals smile at the prospect of never again having to deal with a single customer.
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Product
Company
Person
Project
Opinion
The Only Question You Should Ask Yourself - 2007-02-26 11:15:55
November Column
What is the real value of your products? - by Lior Arussy - 2006-11-16 10:33:10
Don’t Ask If You Can’t Act - by Lior Arussy - 2006-10-05 09:47:06
Redefining Self Service Experience – The Tribal Customer - 2006-07-03 16:35:58
Real-Time Coaching Builds World-Class Contact Centers, by Donna Fluss, Principal at DMG Consulting - 2006-06-16 14:41:32
Short Term Revenues at the Price of Long Term Loyalty, by Lior Arussy - 2006-05-16 09:53:38
2006 Contact Centers Goals – Contact Center Managers Must Prioritize Enterprise Objectives to Get Ahead, by Donna Fluss and Deborah Navarra from DMG Consulting LLC - 2006-03-07 10:43:01
Perfecting the Art of Problem Resolution, by Lior Arussy - 2006-02-09 14:35:43
The Biggest Enemy of Customer Strategies, by Lior Arussy - 2006-01-04 09:38:28
How To Create A Great Customer Experience, by Lior Arussy - 2005-12-07 11:57:33
Lior Arussy, Strativity Group: Where Do We Get Started? – The Quick Hits Are Under Your Nose! - 2005-11-16 10:58:43
QM/Recording Suites: Increasing Benefits for Enterprises and Customers, by Donna Fluss - 2005-11-07 09:37:25
Hosted Recording/QM White Paper, by Donna Fluss - 2005-10-20 09:10:48
Delighting Customers One Clip At A Time - 2005-10-04 13:57:18
Offshore Customer Management International Conference, Prague, 1-3 November - 2005-09-26 09:20:37
The European market opportunity for outsourcing - 2005-09-05 09:56:26
Focus: Customer by Lior Arussy
Decisions at The Moment of Truth - 2005-08-25 17:03:12
Concerto Acquires Aspect and Expands Its Role as a Market Consolidator - 2005-08-08 17:03:47
Popularity of Entry Level Phones Drives 16.3% Growth in Worldwide Mobile Phone Shipments, IDC Finds - 2005-08-02 11:17:50
A Question Of Execution - 2005-07-04 18:59:01
Alcatel signs a contract with RascomStar-QAF to provide a rural telephony network covering the whole African continent by satellite - 2005-06-30 18:07:20
MCI to Deploy Brooktrout’s SnowShore IP Media Server for its Next Generation Multimedia Services - 2005-06-14 11:34:31
Vonage partners with uniden to develop cordless broadband phone system - 2005-06-08 12:45:34
Verint Systems Reports Record Fiscal 2005 - 2005-06-06 11:33:45
Alcatel launches GPON Fiber-to-the-User solution enabling powerful delivery of Triple Play services over fiber access networks - 2005-05-30 18:49:31
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 Events |
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“ICT for an inclusive society”, Riga, Latvia, 11-13 June
The 6th International Conference on ITS Telecommunications (ITST 2006) , Chegdu, China, 21 - 23 June
2nd Call Center and Customer Care Conference & Expo, 22nd-24th May 2006
IPVoice Meeting 2006 , 7-9 February, Portugal
3GSM World Congress, 13 - 16 January, Barcelona, Spain
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